HTH SPORTS: Frequently Asked Questions

Registering is simple! You can:

1. Contact us via the official website's contact form or by calling our customer service hotline (Please fill in your customer service phone number here)
2. Visit the official HTH SPORTS website and find the 'APP Download' link.
3. Select the version suitable for your device (Android or iOS) for download.
4. Install the APP, open it, and register your unique account.
5. Log in to your account and start enjoying.

Upon successful registration, you'll receive a unique account to immediately start enjoying all the exciting sports services offered by HTH.

We understand your concerns. Regarding security, we:

• Account Security: Regularly change your password and enable two-factor authentication.
• Privacy Protection: We strictly adhere to data protection regulations.
• Information Security: Advanced technologies are employed to ensure secure data transmission.
• Technical Support: 24/7 online customer service to resolve your queries.

Detailed information regarding account security and data protection is clearly outlined in our User Agreement. Please review it carefully before registering.

Yes! We offer multiple download options to suit various devices and user preferences.

• Local Service: Covering major regions in mainland China.
• Regional Services: Expanding service scope based on user needs.
• Global Perspective: Monitoring international sports event trends.
• Technical Support: Providing professional technical guidance and problem resolution.

Visit the official HTH SPORTS website, navigate to the 'APP Download' section, and select the version (iOS or Android) suitable for your device to download and install.

Our pricing strategy is transparent, with diverse service offerings:

• Personal Photography Service: Starting at ¥500 for 1 hour of shooting.
• Wedding Photography Packages: Starting at ¥5000, covering 6 hours of full event recording.
• Commercial Photography Projects: Starting at ¥3000 per project, meeting diverse corporate needs.
• Aerial Photography Services: Starting at ¥1500, offering high-altitude perspectives for real estate.

HTH SPORTS is dedicated to providing free access to core event information and interactive experiences. Some in-depth analysis reports or exclusive activities may require participation in specific platform events or achieving a certain activity level.

Yes! We offer flexible deposit and withdrawal options:

• Standard Packages: 50% deposit, remaining 50% due two weeks before shooting.
• Wedding Packages: 30% initial deposit, 40% due 6 months later, final 30% due 1 month before the wedding.
• Installment Payments: Available for weddings and large projects, offering flexible payment options.
• Corporate clients enjoy a 30-day credit period.

We support various mainstream payment methods, including bank cards and third-party payment platforms, ensuring your transactions are secure and convenient.

We may incur some additional service fees, for example:

• Travel expenses beyond 30 kilometers are charged at 8 yuan per kilometer.
• Additional shooting outside contract hours is charged at 800 yuan per hour.
• Expedited post-production services require an additional 50% fee.
• Special equipment rental fees (if the client has this need).
• Photography venue fees (if the shooting location requires special permits).
• Taxes will be calculated according to local policies.

Any potential fees will be clearly communicated to you before you proceed with any related actions, ensuring you operate with full awareness.

Regarding attire, we recommend:

• Outfit Coordination: Choose complementary color schemes rather than identical colors.
• Dress Code Recommendation: Avoid clothing with complex logos or patterns; solid colors are more photogenic.
• Consider the Shooting Scene: Please choose appropriate attire based on the shooting environment.
• Wardrobe Preparation: It is recommended to bring 2-3 outfits to enrich the photo effects.
• Accessory Embellishment: Make good use of accessories such as jewelry, hats, and scarves to add visual highlights.
• Comfort: Choose clothing that makes you feel confident and at ease.

We will provide specific dress code recommendations when you participate in certain interactive activities to ensure the best possible experience.

Viewing duration for different events:

• Individual Portraits: Approximately 1-2 hours of shooting time.
• Family Portraits: Approximately 1-1.5 hours of shooting time.
• Couple Engagement Photos: Approximately 1.5-2 hours of shooting time.
• Wedding Coverage: Typically 6-10 hours, with specific duration depending on the package.
• Commercial Shoots: Depending on the project scale, shooting time is approximately 2-8 hours.
• Aerial Photography Projects: Shooting time is approximately 1-3 hours, depending on the shooting location.

We encourage users to leverage the real-time information and analysis tools provided on the platform to gain deep insights into events, but we do not impose any viewing time limits.

Certainly! We welcome pet-inclusive events. Here are a few tips:

• Venue Confirmation: Please ensure that your chosen pet-friendly venue allows photography.
• Pet Assistant: Arrange for someone to look after your pet during non-shooting times.
• Snacks and Toys: Prepare pet-favorite snacks and toys to attract their attention.
• Best Timing: Choose a time when your pet is energetic and in a good mood for the shoot.
• Cleaning Preparation: Please have cleaning supplies ready to deal with any accidents your pet may have.

We have covered a wide range of sports events, from major international competitions to local community gatherings.

Our information update speed:

• Individual Portrait Post-production: Estimated to be completed within 2-3 weeks.
• Wedding Photography Post-production: Typically requires 6-8 weeks, with a selection of previews provided within 48 hours.
• Commercial Project Post-production: Depending on project complexity, approximately 1-4 weeks.
• Aerial Footage Post-production: Estimated to be delivered within 1-2 weeks.

We have a professional technical support team available 24/7 to assist you. You can reach us via the contact information on our website or through the customer service portal within the app.

We collaborate with several leading sports data providers to ensure the timeliness and accuracy of our information.

• Fine Art Prints: Available in various sizes, printed on high-quality art paper.
• Custom Albums: Offering lay-flat wedding and portrait albums.
• Canvas Prints: Providing gallery-quality canvas wraps.
• Metal Prints: Presenting modern, textured metal photographs.
• Acrylic Prints: Creating stylish acrylic displays.
• Framed Photos: Offering custom frames with museum-grade glass.
• Custom Thank You Cards: Providing personalized designs.

We regularly organize a variety of exclusive online and offline events, including prediction games, celebrity interactions, and match viewing parties, offering users exceptional sports entertainment.

We retain copyright for all content, but you have the right to:

• Print Authorization: Granting you unlimited rights for personal photo printing.
• Digital Files: Providing high-resolution JPEG files for your personal use.
• Social Media Sharing Rights: Allowing you to share photos on social media platforms.
• Commercial Use License: Applicable for commercial use, requires additional payment.

You are free to share and discuss event information you're interested in, provided you adhere to platform rules. Unauthorized commercial use is prohibited.

Yes! We strictly comply with relevant laws and regulations:

• Professional Pilots: All drone operators hold valid FAA Remote Pilot Certificates.
• Comprehensive Insurance: We carry $1 million in liability insurance.
• Compliant Flights: Strictly adhering to all FAA regulations and airspace restrictions.
• Safe Flights: Implementing strict pre-flight checks and safety operating procedures.
• Professional Equipment: Using professional-grade drones equipped with redundant safety systems.

We ensure compliance with all applicable data protection and privacy policies throughout our service provision.

We have strict limitations on technology applications:

• Wind Limits: Maximum sustained wind speed limited to 20 mph.
• Precipitation Restrictions: Flying is prohibited in conditions such as rain, snow, and fog.
• Temperature Range: Suitable operating temperature is between -10°C and 40°C.
• Visibility Requirements: Minimum visibility must be 3 miles.
• Thunderstorm Alert: Flying is prohibited when thunderstorms are within 10 miles.

We closely monitor technological trends and continuously optimize our services and technological applications based on user feedback and industry standards.

In most cases, yes! Our process is:

1. We will verify airspace restrictions at your shooting location.
2. Contact venue to confirm drone policy
3. Obtain necessary flight permits or waivers as needed.
4. Plan safe flight paths to avoid disrupting the event.
5. Coordinate shooting times with your wedding schedule.

Certain specific features or advanced analytics may require you to reach a certain user level or participate in particular activities to unlock.